Returns and Refunds
We accept returns for unworn, unwashed, and in original condition items within 30 days from the date of purchase. Products must be returned with the original tags attached and in their original packaging. Proof of purchase, such as a receipt or order confirmation, is required to process a refund. Returns will only be accepted if the item was purchased directly from Econtatti Clothing Store.
Return of Defective or Damaged Items
If the received item is defective or damaged, please contact us within 7 days from the date of receipt. A detailed description of the issue is required, and if possible, attaching photos to assess the situation. If the return is accepted, Econtatti Clothing Store will cover the shipping expenses for returning the defective or damaged item.
Refund Procedures
Once the return is received and verified to comply with our policies, we will process the refund as soon as possible. The refund will be issued using the same payment method used for the original purchase. Please note that refund processing times may vary depending on the payment method used.
Contact Information
To initiate the return process or for further inquiries regarding the refund policy, you can reach our customer service through the following channels:
- Website:
- Email: info@prestigeprime.com
